All returned items must be back to our warehouse within 14 business days of the customer receiving the order. Anything received to our warehouse after 14 business days will be denied. If the return is denied, you will need to call to pay for it to be shipped back to you. If the denied return is not claimed within 30 days, it will be donated to charity. All Returnable items may be returned for STORE CREDIT ONLY. We do not issue refunds. We do not cover any shipping cost, customers are responsible for shipping costs.
Exchanges:We do not offer exchanges, because we cannot guarantee your size will be in stock by the time you return it to us. We have a very large selection of products, making everything come and go very quickly!
Non-Returnable Items: There are certain items that cannot be accepted, the following are non-returnable:
Final Sale Items such as, bralettes/bras/bandeaus, leggings/yoga pants, hair accessories/hats/beanies, swimwear, undergarments, socks and eyewear. Due to hygienic purposes, there will be NO EXCEPTIONS on these items. Product details will state if an item is final sale.
Items returned that are over the 14 business days allotted.
Store Credit: We only offer store credit, no refunds. Once you are issued your store credit, it will expire in exactly one year of the issue date, so be sure to use it!
Processing Time: Once we receive your return it can take 3-6 business days for it to be processed and for store credit to be added onto your customer account. Be sure to make a customer account before sending it back. You will be emailed by our returns department once your store credit has been added to your account.
Damaged Items: If you believe you have received a damaged item, you have 3 days (including weekends) to contact us about the damage. DO NOT send it back. Email firstname.lastname@example.org with pictures and a description of the damage, and be sure to include a picture of your invoice as well!
Steps to Return Items:
Make sure all of the items you are returning follow the guidelines of our return policy.
Make sure to create a customer account.
Ship back using whichever shipping method you prefer, since you will be covering the shipping costs. (we do not cover shipping costs)
Please allow 3-6 business days for your return to be processed.
- If you have any questions, shoot us an email! email@example.com
Please send returns to:
7 Wishing Well Lane
Wimberley, TX 78676